About UsThis site is operated by Bert Fowlie Butchers, 26 High Street, Strichen, Fraserburgh AB43 6SR. We always welcome suggestions for improvement and testimonials for our service. So if you have any comments, please email us at firstname.lastname@example.org.
Making A PurchaseMaking a purchase could not be easier. Just browse our catalogue and click on any item(s) that you wish to buy. You will be asked to choose the quantity required and then you select either CONFIRM to put the item into the shopping cart and continue shopping or CHECKOUT to show that you have finished your selection. You will then be asked for your name, address and payment details.
If you want to remove items before completing the order, just click VIEW CART and follow the instructions. (Please note that if you have previously selected the CONFIRM button, those items will be in the cart. You can remove them at any time before checking out by following this procedure.)
We accept Visa, Mastercard, Delta, Solo and Switch or you can use a PayPal account. You do not need a PayPal account to make card payments.
IMPORTANT: All weights shown on this website are approximate. We will supply product as close as possible to the weight ordered. The actual cost to your credit.debit card can be determined only when the meat products are prepared for despatch and weighed - this means that the charge to your card may vary from the order details. The price per kilo will not change from this shown on the order. Where single packages of products by weight are not available we will supply smaller packages to equal the quantity ordered. It is a condition of acceptance of your order that this procedure is accepted.
If you do not use our secure online payment service, you may send your credit card information via phone, fax or letter. The contact details are shown below.
Shipping And HandlingPackaging, courier and insurance costs are charged at cost and will be clearly indicated during the ordering process. We prefer to show you the actual costs for the special chill boxes and courier services, rather than include them in the prices and say they are 'free'. This way means that you can make your own assessment of an economical order value.
The following charges are based on the courier's minimum rates - you will be advised in advance of any change to the minimum rates.
UK Mainland: £11.50 for up to 10 kgs, then £0.60 per kg.Northern Ireland: £30.00 for up to 10 kgs, then £0.60 per kg.Delivery to the Isle of Man, Channel Islands and Scottish Isles are excluded because next day delivery can't be guaranteed and the courier charge is £50-70.
We are unable to offer delivery outside the UK.
Delivery ScheduleOrders are handed to the couriers each Thursday and will be delivered within 24 hours. The deadline for receipt of orders is 11pm on Tuesday's. We may despatch on other days for to respond special requirements. You will need to contact us in advance to confirm special arrangements; additional charges might apply.
It is your responsibility to ensure that packages can be received on the day following despatch. The courier service will comply with your instructions to leave packages in nominated locations, but only on the understanding that neither the courier nor Bert Fowlie Butchers will be responsible for the safety of goods left unattended.
Back OrdersIf your products are not in stock, we will either send a close alternative of equal quality or inform you of the shortage and issue a credit.
Tax ChargesFor orders for non-food items 20% VAT has been included in the price shown.
Credit Card SecurityPayment processing is provided by PayPal - you can pay using a credit or debit card or a PayPal account. All transaction information passed between merchant sites and the PayPal systems is encrypted. You can be completely secure in the knowledge that nothing you pass to the PayPal servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
GuaranteeWe guarantee your satisfaction. Any case of dissatisfaction must be reported directly to Bert Fowlie Butchers within 24 hours of receipt of the consignment. The telephone number is shown below.
Reaching UsAll enquiries regarding ordering or use of this web site should be addressed to email@example.com.
To speak directly to Bert Fowlie Butchers, phone 01771 637234 or write to 26 High Street, Strichen, Fraserburgh AB43 6SR.
Returns PolicyOur guarantee of quality is given above. All reports of dissatisfaction MUST be received within 24 hours of receipt; we will investigate immediately and advise the appropriate action.
This Returns Policy does not affect your statutory rights.
To understand your statutory rights for cancellation you should consult The Consumer Protection (Distance Selling) Regulations 2000 which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm